10 02, 2016

Get More Good Reviews With Some Very Simple Steps

2017-02-12T18:47:00+00:00

  Right now small businesses need to put their best foot forward online. More people than ever before go online to look at reviews and see whether business or products are worthwhile. These third party sites that hold reviews are important. It includes Yelp, Amazon, and Google maps, just to name a few. Businesses don't [...]

12 06, 2014

How To Deal With Mean Customers Leaving Negative Reviews?

2017-02-12T18:47:05+00:00

One of the more difficult customer service challenges for a growing business are "devil customers." These customers frequently return, request for exchanges or fixes that are well outside of the scope of excellent customer service. Prior to the proliferation of readily available Yelp and Google Reviews, these so-called devil customers resorted to local news shows [...]

13 03, 2013

How To Fix Your Online Reputation?

2017-02-12T18:47:07+00:00

Sticks and Stones Can Break Your Bones, and Words Can Hurt Your Business   Most business owners are aware that negative press can hurt a business. Large scale negative publicity, such as that which AIG received over the government bailout and Transocean's Deep Water Horizon drilling incident, can damage the reputation of corporate powerhouses. Far [...]